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Privacy Policy · User Agreement · Contact Us

Contact Us

App: DRAYAYA: Raise a Dragon Fruit Support email: 806006011@qq.com App Support: Please also use the “App Support” channel shown on the App Store product page when available.

1. What this page is for

Thank you for using DRAYAYA: Raise a Dragon Fruit. This page is the support and contact template for product support, gameplay feedback, feature problems, subscription questions, intellectual-property notices and requests relating to your personal information.

We aim to read complete requests and respond as soon as reasonably practicable. Response time may vary depending on the type of request, the difficulty of reproducing a problem, the completeness of the materials and the rules that apply to Apple or another service provider.

2. Contact channels

For ordinary support, please email 806006011@qq.com. When the App Store product page provides an “App Support” link, you may use that channel as well.

Please do not send passwords, verification codes, payment passwords, complete bank-card numbers or other unnecessary sensitive information.

3. Information that helps us locate a problem

To help us identify and reproduce an issue, please include only information relevant to the request, such as:

  1. A brief description of the issue and what you expected to happen;
  2. The steps that led to the issue, including whether it occurred on the launch page, during a game, at settlement, in the language setting or on a subscription page;
  3. The device model, iOS version, App version and current App language;
  4. The approximate time of the issue and whether it is repeatable;
  5. The relevant game mode, score, fruit level, combo or other non-sensitive game context, if applicable;
  6. A screenshot or screen recording with unrelated personal information removed;
  7. If the issue concerns a subscription, only the necessary App Store order or transaction information. Do not send your Apple Account password or complete payment credentials.

4. Gameplay and feature feedback

You may contact us about the following matters:

  1. Launch page, language switching, text display or interface problems;
  2. Fruit dropping, collision, merging, scoring, combo, settlement or best-score issues;
  3. Background music, sound, haptic feedback or other device-side experience issues;
  4. Crashes, freezes, abnormal termination, unresponsive controls or incorrect display;
  5. Suggestions for gameplay balance, accessibility, localization and other product improvements.

When reporting a game result or score problem, please describe the sequence of actions and provide the relevant score or screenshot if available. A local score or temporary game state may not be recoverable after the App is deleted, its data is cleared or the device is changed because the current version does not provide developer-controlled cloud backup or game-data synchronization.

5. Subscriptions, billing, restore and refunds

If the App offers an Apple App Store membership subscription:

  1. To view or cancel a subscription, open iPhone Settings → Apple Account → Subscriptions;
  2. To restore an existing entitlement, open the App’s subscription page and use Restore Subscription;
  3. To request a refund or report an unrecognized charge, use Apple’s “Report a Problem” process or contact Apple Support;
  4. Deleting the App, clearing local data or changing devices does not automatically cancel an App Store subscription;
  5. If restoration does not show the entitlement, provide the device model, App version, current language, steps taken and the message returned by Apple. Do not send passwords or complete payment credentials.

Payment, refunds, auto-renewal, cancellation, subscription status and transaction records are handled by Apple under Apple’s rules. We can help investigate an App-side display or entitlement-refresh problem, but Apple determines whether a refund is approved.

6. Privacy and personal-information requests

If you have a question about the Privacy Policy, information security or information handled through the App, email 806006011@qq.com. Suggested subject: “Privacy Request — DRAYAYA: Raise a Dragon Fruit”.

Please describe the request, the relevant information scope, your current App language and a reachable contact method. To reduce the risk of impersonation, we may verify information reasonably necessary to match the request. We will process complete requests as soon as reasonably practicable and respond within the period required by applicable law.

Best scores, language choices and other game settings stored only on your device can normally be handled by deleting the App or clearing its data. Purchase, payment and subscription information held by Apple should be handled through your Apple Account, Apple Support or Apple’s privacy tools.

7. Intellectual-property notices

If you believe that content in the App infringes your lawful rights, email 806006011@qq.com and provide:

  1. Your name and a valid method of contact;
  2. Evidence of the relevant right or authorization;
  3. The specific content, screen or location involved;
  4. The reason you believe the content is infringing;
  5. A statement that the information in your notice is accurate to the best of your knowledge.

We may request additional materials where reasonably necessary and will review the notice according to applicable law.

8. Security reports

If you discover a problem that may affect user information, subscription information or App security, please report it privately to 806006011@qq.com and, where possible, include:

  1. The affected App version, device and iOS version;
  2. A clear description and reproducible steps;
  3. The potential impact and the information or feature involved;
  4. A safe proof of concept that does not access, modify, delete or disclose another person’s information.

Please do not publicly disclose vulnerability details, user information, Apple Account information or payment credentials before the issue has been assessed.

9. Information you must not send

Please do not include:

  1. Apple Account passwords, email passwords, verification codes or payment passwords;
  2. Complete bank-card numbers, security codes or complete payment credentials;
  3. Identity documents or unrelated personal information;
  4. Another person’s private information;
  5. Malicious files, harmful code or materials unrelated to your request.

We will not ask you for an Apple Account password, payment password or complete bank-card number through the App.

10. Processing notes

We will review requests based on the information you provide and may ask for limited additional information needed to reproduce an issue or process a lawful request. We cannot guarantee a particular feature change, score adjustment, entitlement result or refund outcome.

Issues controlled by Apple, the App Store, an email provider or another service provider may need to be handled through that provider’s support and privacy channels. We will explain the appropriate channel when the issue is outside our direct control.

11. Template for a support email

Subject: [Issue type] — DRAYAYA: Raise a Dragon Fruit — [short description]

Message:

App: DRAYAYA: Raise a Dragon Fruit
App version:
Device model:
iOS version:
Current App language:
Issue type: [gameplay / interface / audio / subscription / privacy / security / other]
Time of issue:
Steps to reproduce:
Expected result:
Actual result:
Relevant score or game context:
Attachments: [screenshots or screen recordings with sensitive information removed]
Reply contact:

Support email: 806006011@qq.com